At Horaceadorn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return process to ensure your peace of mind.

Eligibility for Returns:

  • You may return any unused, undamaged, and in its original packaging product within 30 days from the date of delivery.
  • We cannot accept returns on products that have been used, assembled, or altered in any way. This includes items that have been placed in your home, or have been exposed to any wear or damage.

Return Process:

  1. Contact Us: Before returning any item, please contact our customer service team at support@horaceadorn.com. Be sure to include your order number, the items you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions for returning the product.
  3. Packaging: Please repack the items securely in their original packaging to prevent damage during the return shipment. The RA number must be clearly visible on the return package.

Refunds:

  • Refunds will be processed once we have received and inspected the returned product. If the product is in its original, unused condition, we will issue a refund to your original payment method.
  • Please note that shipping costs are non-refundable. If your order qualifies for free shipping, the cost of shipping will be deducted from your refund.
  • Refunds may take 5-10 business days to reflect on your payment account, depending on your payment provider.

Damaged or Defective Items:

  • If you receive an item that is damaged or defective, please contact us immediately at support@horaceadorn.com. We will arrange for a replacement or refund, depending on your preference, at no additional cost to you.
  • We may require photos or videos of the damage in order to proceed with the return or exchange.

Non-Returnable Items:

  • Custom-made or personalized items are non-returnable and non-refundable unless they are defective.
  • Items purchased during promotional sales or clearance may have different return conditions, so please check the product descriptions for any specific return guidelines.

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the replacement.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

By making a purchase on Horaceadorn.com, you agree to abide by the terms and conditions outlined in this Returns Policy.